Terms and Condition Applicable for Bulk NEFT & RTGS

1. The Customer by availing the said service from Metra Trust (“the Bank”), is agreeing that these terms and conditions are in addition to the existing terms and condition applicable to the Account and shall be read with existing terms and condition of Metra Trust 

2. The Customer agrees and authorises the Bank to, from time to time (at the Bank's discretion), rely upon and act or omit to act in accordance with any directions, instructions and/or other communication which may from time to time be or purport to be given in connection with or in relation to the said Account(s) by email for bulk transfer of the fund through RTGS/NEFT transaction. 

3. The Customer is aware and acknowledges that:

a) Sending/ receiving information or instruction by email is not a secure means of sending/ receiving information.

b) the risks involved in sending/ receiving  email Instructions, including the risk that email Instructions may:

• be fraudulently or mistakenly written, altered or sent; and

• not be received in whole or in part by the intended recipient;

c) the request to the Bank to accept and act on email Instructions is for the customer's convenience and benefit only.

4. The Customer hereby agrees and undertakes to send/ receive Instructions including instructions for bulk transfer of the fund to/ from the Bank by email from its register email id as updated in the Bank record.  The Customer understands that Internet is not encrypted and is not a secure means of transmission. The Customer acknowledges and accepts that such an unsecured transmission method involves the risks of possible unauthorized alteration of data and / or unauthorized usage thereof for whatever purposes. The Customer agrees to exempt the Bank from any and all responsibility of such misuse and receipt of information, and hold the Bank harmless for any costs or losses that the Customer may incur due to any errors, delays or problems in transmission or otherwise caused by using the internet as a means of transmission.

5. The Customer agrees and confirms that the Customer has for the Customer's convenience and after being fully aware of, and having duly considered, the risks involved, (which risks shall be borne fully by the Customer) requested and authorised the Bank to rely upon and act on Instructions which may from time to time be given/ received by email as updated in the Bank’s record.  The Customer further confirms that the Customer is aware that the Bank is agreeing to act on the basis of Instructions given by email only by reason of, and relying upon, the Customer agree to this terms and agreeing, confirming, declaring and indemnifying the Bank as done by this terms and condition and the Bank would not have done so in the absence thereof.  The provisions of this terms and condition shall apply to any and all matters, communications, directions and instructions whatsoever in connection with the said Accounts.

6. The Customer agrees that the Bank can act (but shall not be obliged to) as aforesaid without inquiry as to the identity or authority of the Customer or the Authorised Person(s) giving or purporting to give any Instruction or as to the authenticity of any facsimile/ email message and may treat the same as fully authorised by and binding on the Customer regardless of the circumstances prevailing at the time of the Instruction and notwithstanding any error, misunderstanding, lack of clarity, fraud, forgery, or lack of authority in relation thereto, and without requiring any confirmation provided that the concerned person acting on behalf of the Bank believed the Instruction to be genuine at the time it was acted upon.

7. The Customer hereby agrees and undertakes to immediately intimate in writing the Bank of any change in its Authorized Persons or the email id pursuant to which the Instructions will be sent to the Bank. Notwithstanding any such intimation, such change shall be effective upon expiry of 2 working days after receipt of written intimation by the Bank. The Customer hereby acknowledges that the Bank shall not be liable for any loss or damage that may be caused to the Customer as a result of the Customer’s failure to intimate the Bank about the change in Authorized Signatories or the email id pursuant to which Instructions are to be sent to the Bank.

8. Notwithstanding anything contained herein or elsewhere, the Bank shall not be bound to act in accordance with the whole or any part of the Instructions or directions contained in any Instruction and may in its sole discretion and exclusive determination, decline or omit to act pursuant to any Instruction, or defer acting in accordance with any Instruction, and the same shall be at the Customer's risk and the Bank shall not be liable for the consequences of any such refusal or omission to act or deferment of action.

9. In consideration of the Bank acting and/or agreeing to act pursuant to the terms of this writing and/or any Instructions as provided in this writing, the Customer hereby agrees to indemnify the Bank and keep the Bank at all times indemnified from and against all actions, suits, proceedings, costs, claims, demands, charges, expenses, losses and liabilities howsoever arising in consequence of or in any way related to the Bank having acted or omitted to act in accordance with or pursuant to any Instruction or the terms of this writing.

10. In addition the Customer shall indemnify the Bank at all times and keep the Bank indemnified and save harmless against any and all claims, losses, damages, costs, liabilities and expenses incurred, suffered or paid by the Bank or required to be incurred, suffered or paid by the Bank and also against all demands, actions, suits proceedings made, filed, instituted against the Bank, in connection with or arising out of or relating to:-

i) any Instruction received by/given to the Bank which the Customer believes in good faith to be such an Instruction by Facsimile/ Email Submission; and/or

ii) any unauthorised, incorrect or fraudulent Instruction to the Bank;

11. The customer shall solely be responsible to verify and correctness of the all information /beneficiary account details and transaction. The Customer acknowledge that the Bank shall not be in a possession to verify beneficiary details.   

12. Upon receipt by the Bank, each Instruction shall constitute and (irrespective of whether or not it is in fact initiated or transmitted by the Customer and/or by the Authorised Person(s)), shall be deemed to conclusively constitute the Customer's mandate to the Bank to act or omit to act in accordance with the directions and Instructions contained therein notwithstanding that such Instruction may have been authorised or transmitted in error or fraudulently or may otherwise not have been authorised by or on behalf of the Customer or the Authorised Person(s) or may have been altered, misunderstood or distorted in any manner in the course of communication.

13. While submitting request for bulk transfer (RTGS/NEFT etc) of funds from the account, Customer shall deliver to the Bank, a hard copy (and in original) of the Instruction/s in writing signed by the Customer or the Authorised Person(s) (as the case may be) before processing the transaction on which any Instructions are transmitted to the Bank. However, details of beneficiary and its credentials shall be submitted in the email and that will not require to be submitted again to the Bank with signature of the Authorised Person(s) and such information communicated through email shall be construed as a final.   

14. The Bank may at any time without assigning any reason and without any notice withdraw the facility of giving/receiving Instructions by email altogether or in respect of any such said Account(s) and/or related banking operations or matters.  However, any such termination shall not affect anything done or any rights or liability accrued or incurred prior to the termination and all the above indemnities given by the Customer to the Bank hereunder shall survive any such termination.

15. The Bank shall not be under any obligations at any time to maintain any special facility for the receipt/ giving of any Instructions by way of Facsimile/ Email or to ensure the continued operations or availability of any such equipment/ technology.

16. The Customer agree and confirms that the Customer is aware of the nature of telecommunications/ Internet services, that the Facsimile/ Email transmissions may not be received properly and may be read or be known to any unauthorised persons.  The Customer agrees to assume and bear all the risks involved in respect of such errors and misunderstanding and the Bank shall not be responsible in any manner for the same or breach of confidentiality thereto and shall also not be liable for any claims, loss, damage, cost or expense and liability arising there from.

17. The protection available to the Bank under this writing shall be in addition to any protection available to the Bank under any other provision of law or agreement to which the Bank may be entitled.  This is also without prejudice to the Bank's other rights, privileges, powers and remedies in law and the Bank may delay enforcing its rights without at any time losing them and waiver of a right by the Bank hereunder available to it by law shall not be deemed to be a waiver of any other rights or of the same right at another time.