Metra Trust
A credit freeze is a measure taken to prevent access to your credit data when you suspect unauthorised activity.
• Initiated by calling or emailing the credit bureau • It’s free • Done when suspicious activity is suspected
A credit lock serves the same purpose as a credit freeze by preventing unauthorised access to your credit report. Though similar, their features vary.
• Enabled on the bureau’s app or website • Incurs a fee • Preventive measure to protect your information