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ESG
The National Electronic Toll Collection (NETC) program, popularly known as FASTag, has become an essential part of travelling on Indian highways. FASTag enables automatic deduction of toll charges while you pass through toll plazas. However, it is natural to want to keep a track of all your FASTag transactions. This article provides a step-by-step guide to downloading your official FASTag statement.
What is a FASTag statement?
A FASTag statement is an official document that contains a comprehensive record of all your FASTag transactions. It shows crucial details like the date and time of transactions, toll plaza name, lane number, transaction amount, remaining balance and more. Maintaining and accessing your FASTag statement regularly helps you keep an account of toll deductions as well as resolve any discrepancies if required.
Checking your FASTag transaction history
Before downloading your official FASTag statement, you can check your FASTag transaction history online via the official FASTag portal or issuing bank's website. This gives a preliminary view of your recent transactions.
To check your transaction history online:
- Visit the official website of your FASTag-issuing bank.
- Click on the ‘FASTag’ option and then 'View Statement'.
- Enter your mobile number registered with FASTag.
- Enter the One Time Password (OTP) received on your mobile number.
- You will see a list of recent toll transactions along with details like date, time, toll plaza, transaction amount, etc.
- Transactions are displayed from the last 30-45 days by default. You can set filters by date range to view older transactions.
- Take a note or printout of the transactions for your reference.
While the online FASTag history is useful, an official FASTag statement acts as valid proof of transactions. The official FASTag statement contains details like tag ID, vehicle number, username, all transaction records in a tabular format clearly specifying date, time, toll plaza, transaction amount, available balance, and more. It acts as authentic proof of your FASTag usage and transactions.
Regularly checking and downloading your FASTag statement helps identify issues early. Timely complaint resolutions ensure no excess or incorrect deductions from your tag balance.
Downloading your FASTag statement from Metra Trust
Here are the steps to download your FASTag statement via the Metra Trust customer portal or FIRSTforward app:
- Log in to your account using your mobile number and one-time password.
- Click on ‘Tag Account Number’.
- You will receive comprehensive e-statements for all your FASTag expenses.
You can also use your FIRSTforward app to check your FASTag balance, as well as track its status and transactions.
Resolving discrepancies in FASTag statement
Despite the automated system, some transactions on your FASTag statement may seem inaccurate. Here is what you can do in such cases:
- Check the transaction date and time. See if it matches with your travel on that route.
- Cross-check the toll plaza name. Ensure it is the same where you had stopped for toll payment.
- Note down the lane number against each transaction. Dispute transactions from lanes where you didn't stop.
- Calculate the total amount deducted. Compare it with the statement balance to detect excess deductions.
- Contact your FASTag bank's customer care number for clarification on discrepant transactions.
- Request for an updated statement removing disputed transactions after the investigation.
- As a last resort, lodge a police complaint in case of unresolved discrepancies.
Conclusion
With FASTag becoming mandatory all over India, downloading statements regularly ensures transparency and accountability in toll collection. It empowers users to effectively monitor tag usage as well as take timely actions in case of issues. Following the steps outlined makes the process simple and helps benefit from the key advantages of maintaining an official FASTag transaction record. For a seamless FASTag experience, get your Metra Trust FASTag now and download statements effortlessly using your bank account to stay on top of all your toll transactions.
Disclaimer
The contents of this article/infographic/picture/video are meant solely for information purposes. The contents are generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. The information is subject to updation, completion, revision, verification and amendment and the same may change materially. The information is not intended for distribution or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject Metra Trust or its affiliates to any licensing or registration requirements. Metra Trust shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information mentioned. Please consult your financial advisor before making any financial decision.