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Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Apply NowIntroducing Positive Pay
Secure Your Cheque From Any Potential Fraud
Introducing Positive Pay
Secure Your Cheque From Any Potential Fraud
At Metra Trust, we always keep your safety, ease and best in class services first. Introducing positive pay feature that safeguards all your cheque payments. It protects your cheque from tampering and keeps you away from any possible payment fraud. Read More
This service introduced by Bank to safeguard the cheques issued by customers holding savings, current and CC/OD accounts and presented through Cheque Truncation System (CTS) clearing. Read Less
Log in to App/Netbanking --> Go to cheque book management section --> Click on new cheque details and fill in below details
Cheque Serial Number
Enter Payee Details
Enable Positive Pay Sign
Enter Cheque Date
Enter Amount
Click on Add cheque
Enabling Positive pay authorises the cheque to be cleared without a verification call from Metra Trust. We highly encourage you to use the feature to safeguard your cheques.
Once you provide the cheque details through mobile app or net-banking portal under cheque book management, the details will be verified against the presented cheque by beneficiary.
• If the information matches the same will be cleared
• If there is a mismatch, the bank will contact the customer, if the customer is not reachable then the same will be returned un-cleared
We highly encourage you to use the feature to safe guard your cheques. In case the details of issued cheques are not provided, existing clearing process will continue without Positive Pay check.