MAX Subscription

1. MAX Variant

MAX Variant is an optional product offering by Metra Trust that can be purchased by an Metra Trust FASTag Customer.

An Annual Subscription Fee (ASF), capped at a maximum of INR 300 (inclusive of GST), is levied to avail the MAX Variant. This subscription offers and grants access to a range of privileges to Metra Trust FASTag Customers.

2. Terms used

3. Privileges under MAX Variant

1. Enhanced access to funds as usable balance against FASTag. This includes the security deposit collected during the FASTag sale.
2. No minimum balance requirement on FASTag.

4. Eligibility

The MAX Variant is currently offered at the Bank’s discretion to Metra Trust FASTag Customers.

5. Max Variant Charges (ASF)

For availing of MAX Variant, a non-refundable Annual Subscription Fees (ASF) capped at INR 300 (Including GST) will be collected by the Bank. This ASF will be debited by the Bank to the Customer’s FASTag with Metra Trust.

Kindly note that the Max Variant is an auto revolving offering and the ASF is automatically debited every year from the Customer’s FASTag, until the renewal is cancelled by the Customer.

6. Terms & Conditions:  

1. MAX Variant subscription is valid for a period of one year from the date of enrolment and cannot be cancelled in middle of this period.
2. MAX Variant subscription automatically renews until the Customer chooses to cancel the automatic renewal by logging onto the Bank’s FIRSTforward mobile application.
3. MAX Variant is currently available for select categories (Car/Jeep/Van – Vehicle Class 4) of Metra Trust FASTags
4. Metra Trust reserves the right to modify or discontinue the services linked to MAX Variant, with a 30-day notice period to the enrolled Customers. Customers are suggested to review the changes to the MAX Variant on this page from time to time.
5. The MAX Variant can only be activated once per unique FASTag. If a customer has multiple FASTags, each FASTag must have its own separate MAX Variant. Additionally, the MAX variant is non-transferable.
6. In case of FASTag replacement, the MAX Variant will be rolled over to the new FASTag ID automatically.
7. Additionally, MAX Variant offers a complimentary Roadside Assistance (RSA) service to the Customer. The Customer can avail of these services from the Bank’s partner, Global Assure.

Please note that the ASF covers the annual subscription to the MAX Variant and is independent of the RSA, which is offered complimentary by the Bank via Global Assure.

7. Complimentary Roadside Assistance (RSA)

The complimentary RSA offered by the Bank via Global Assure to Customers included the below features :

 Kindly note: The above services are offered complimentary to Customers. These services are facilitated and delivered by Global Assure.

a) Procedure to avail RSA services

Customers must follow the steps outlined below:

1. Customer should call Global Assure 24x7 Toll-free Number 18003090126 to avail RSA Services.  Customer must share his / her name, vehicle/chassis number and last four digits of mobile number registered with Metra Trust. Upon validation of details by Global Assure, Customer can request to avail the RSA services.
2. RSA Services are subject to successful validation of details by Global Assure Service Agent. Customer will be required to show a copy of any Government Identity Proof (Aadhar Card, Voter Card, Driving License, PAN card, Passport, Ration card) and / or Car Identity Proof (Copy of Registration Certificate, Pollution Under Control Certificate, Insurance) in his / her name to the Global Assure.
3. Customers can avail a maximum of one complimentary RSA Service under each category, per annum.
4. Complimentary RSA services  can be availed by Customers for a period of one year, from the date of purchase of MAX Variant.

b) General Exclusions from RSA

1. Any vehicle which has not been maintained regularly as per the guidelines of respective car manufacturers and thus is not in roadworthy condition.
2. Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence.
3. Any event when the driver of the vehicle is found to be in any of the situations that are indicated below:
   1. The state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed. For these effects, one is under the effect of alcoholic drinks when the degree of alcohol in the blood is greater than that authorized by the legislation on traffic, motor vehicle circulation, road safety, or similar ones in the country where the incident occurs.
   2. Lack of permission or corresponding license for the category of the Covered Vehicle or violation of the sanction of cancellation or withdrawal of them.
4. Those accidents or breakdowns that are produced when the Client or the authorized driver have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.
5. Those happening while the Covered Vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to circulate on public roads in the country where the Covered Vehicle is found.
6. Covered Vehicle involved in or liable to be involved in legal case prior to or post immobilization.
7. Those accidents caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Covered Vehicle.
8. Any public vehicle like ambulances, police vehicles and / or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.
9. Any accident or breakdown caused due to usage of the Covered Vehicle for racing, rally and criminal activity purposes.
10. Assistance to occupants of the Covered Vehicle different to those defined as beneficiaries

c) Adverse weather conditions & Force Majeure

Global Assure shall endeavour to support the Covered Vehicle promptly. However, in certain adverse weather conditions such as floods, thunderstorms, heavy rains, and other adverse conditions such as traffic congestion, political movements, civil unrest, protests etc. it may become physically impossible to provide assistance. This may affect Global Assure’s ability and capabilities to promptly support the Covered Vehicle.

d) Right of Refusal:

In case at any stage of availing the RSA Services, it is found that the Customer has furnished incorrect information with a Mala fide intent, the RSA Services may be refused by Global Assure. Customer shall not have any right of claim against Global Assure or Metra Trust Ltd.