Claims

Cashless Claims

• Note the number of the other vehicle involved in the accident, if any.
• Note down the names and contact details of witnesses, if any.
• Contact our toll free number 1800 2666 and get your claim number / reference number or alternatively send SMS as “CLAIM” to 575758 and you will receive call from call center representative.
• The Call Centre Representative will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage.
• File an FIR at the police station nearest to the accident spot in case of third party property damage or bodily injury, theft, malicious damage, key loss and major accidents.
• Take the vehicle immediately to the suggested garage.
• Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
• Submit all the required documents to the dealer / CSM and get them verified with the originals.
• Our CSM will get the estimate for the repairs of your vehicle and give approval after assessment.
• Payments that need to borne by us at our preferred garage will be made directly to the garage on completion of the repairs.
• Our CSM will inform you about the balance amount that has to be paid by you as per policy terms and conditions.

Reimbursement Claims

• Note the number of the other vehicle involved in the accident, if any.
• Note down the names and contact details of witnesses, if any.
• Contact our toll free number 1800 2666 and get your claim number / reference number or alternatively send SMS as “CLAIM” to 575758 and you will receive call from call center representative
• Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
• Submit all the required documents to the CSM and get them verified with the originals. Click here to download claim forms.
• ICICI Lombard will initiate the claim process.
• ICICI Lombard will reimburse the approved claim amount directly to the customer.

Disclaimer

* Add on covers are available by paying additional premium.
** Count of garages as on 28th December 2020
# The insurer reserves the right to conduct a physical survey in accordance with the regulatory prescriptions or wherever deemed necessary.
## No Claim Bonus will only allowed if the policy is renewed within 90 days of the expiry date of the previous policy and there is no paid/pending claims on the previous policy .I t is applicable for own damage section of the policy.

This contains only an indication of the cover offered. For complete details on risk factors, terms, conditions, coverages and exclusions, please read the policy wording carefully before concluding a sale.ICICI trade logo displayed above belongs to ICICI Bank and is used by ICICI Lombard GIC Ltd. under license and Lombard logo belongs to ICICI Lombard GIC Ltd. ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Prabhadevi, Mumbai – 400025. . IRDA Reg.No.115. Toll Free 1800 2666. Fax No – 022 61961323. CIN (L67200MH2000PLC129408). customersupport@iciclombard.com. www.icicilombard.com. Private Car package policy. Motor 01.UIN:IRDAN115RP0017V01200102. Stand-Alone Own Damage Private Car insurance Policy . Motor 01. UIN: IRDAN115RP0001V01201920. Private car liability policy. Motor 01. UIN : IRDAN115RP0012V01200102.