• Wear & tear and ageing of the bike or scooter.
• Depreciation or any consequential loss.
• Harm to/by a person driving the two wheeler under the influence of drugs or liquor.
• Vehicles being used otherwise than in accordance with limitations as to use.
• Wear & tear of consumables like tyres and tubes unless the vehicle is damaged in an accident, in which case we cover up to 50% of the replacement cost.
• Wear & tear of consumables like tyres and tubes unless the vehicle is damaged in an accident, in which case we cover up to 50% of the replacement cost.
• Mechanical/electrical breakdown.
• Loss/damage due to war, mutiny or nuclear risk.

Cashless Claims

• Note the number of the other vehicle involved in the accident, if any.
• Note down the names and contact details of witnesses, if any.
• Contact our toll free number 1800 2666 and get your claim number / reference number or alternatively send SMS as “CLAIM” to 575758 and you will receive call from call center representative.
• The Call Centre Representative will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage.
• File an FIR at the police station nearest to the accident spot in case of third party property damage or bodily injury, theft, malicious damage, key loss and major accidents.
• Take the vehicle immediately to the suggested garage.
• Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
• Submit all the required documents to the dealer / CSM and get them verified with the originals.
• Our CSM will get the estimate for the repairs of your vehicle and give approval after assessment.
• Payments that need to borne by us at our preferred garage will be made directly to the garage on completion of the repairs.
• Our CSM will inform you about the balance amount that has to be paid by you as per policy terms and conditions.

Reimbursement Claim

• Note the number of the other vehicle involved in the accident, if any.
• Note down the names and contact details of witnesses, if any.
• Contact our toll free number 1800 2666 and get your claim number / reference number or alternatively send SMS as “CLAIM” to 575758 and you will receive call from call center representative
• Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
• Submit all the required documents to the CSM and get them verified with the originals. Click here to download claim forms.
• ICICI Lombard will initiate the claim process.
• ICICI Lombard will reimburse the approved claim amount directly to the customer.