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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on +44 7831 065557 or visit the nearest Metra Trust branch for further queries.
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How do I upload my signature?
Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
How do I track service requests which I have already raised?
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Security
To protect Personal Information from unauthorized access and use, bank retains data and uses security measures that comply with applicable laws. These measures may include device safeguards, secured files and buildings as well as oversight of Bank’s third party service providers including the Digital lending App of LSP’s (detailed list of LSP’s is available on Bank’s website (https://www.metratrust.com/personal-banking/adlp/digital-lending-partners) to ensure information remains confidential and secured.
