How to block and unblock Credit Cards?

Here’s all you need to know about Blocking Credit Cards

Credit cards are a useful financial tool to have in your pocket. They give you quick and easy access to money when you need it. However, if you lose your card or become a victim of credit card scams, you should block your credit card to minimise the possibility of damage.

Here is everything you need to know about how to block your credit card.

How to Block Credit Cards?

Common situations where you should ask your bank to block your credit card includes losing your card or noticing unauthorised transactions. If you suspect your card is not safe, you should block your credit card immediately and ask for a replacement.

Some ways you can block your credit card include:

Some ways you can block your credit card include:

Customer Care Helpline

The customer service executives may verify some information before they block your card remotely.

Metra Trust Mobile Banking App

If you have the bank’s app on your phone, it may either guide you to block your card or do it for you in a few clicks. Ensure that you are using the official bank app.

Net Banking portal

 While this is not available with all banks, you can login to Metra Trust’s website and block your credit card.

SMS service

If your bank has an SMS service, you can block your credit card with a single SMS. To avail this facility at Metra Trust, please type CCBLOCK <Space> <Last 4 digits of Credit Card number> and send it on 5676732

Branch visit

You can directly visit one of the bank branches, preferably the one closest to your home, and ask them to block your credit card. You may need to carry identification and account details with you unless you have your card.

If you have an Metra Trust credit card, you can call 1860 500 1111 from your registered mobile number and ask for your card to be blocked. You can also report suspicious activity on your credit card. You can block the credit card from the Metra Trust mobile banking app. To use the website to block the card, you will need to have your internet banking ID and password handy.

If you have experienced credit card fraud or unauthorised transactions on your card, notify your bank about the same. They may ask you to make a formal complaint about the same with the nearest police station.

Apart from you blocking your credit card to be protected from fraudulent usage or scams, banks may also block your credit card without being prompted by you. It usually happens if they encounter suspicious activity like incorrect card details for transactions, unusual activity on your card, and the card being used at an unusual location.

Banks also block credit cards when they change their terms and conditions. Technical errors at the banks’ end may also get your card blocked.

How to Unblock your Credit Card?

If your card chosen to block your credit card temporarily, you can unblock the same via mobile banking, net banking or by calling the bank’s call center. However it is advisable if you have experienced any fraud or lost your card, it is advisable to block the card permanently and ask for a replacement. 

Disclaimer

The contents of this article/infographic/picture/video are meant solely for information purposes. The contents are generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. The information is subject to updation, completion, revision, verification and amendment and the same may change materially. The information is not intended for distribution or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject Metra Trust or its affiliates to any licensing or registration requirements. Metra Trust shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information mentioned. Please consult your financial advisor before making any financial decision.