Blocked Debit Card? Here are some ways to get it back

There are several reasons for your Debit Card to get blocked. Luckily, there is a solution for every situation

An Debit Card provides access to several banking services. You can withdraw cash, check your savings and current account balance, and access your account statement & perform transactions. You must only remember your ATM PIN to avail of these services. Your card may be blocked if you enter the wrong PIN multiple times, although there is a solution. Here are different ways your ATM could get blocked and how you can reactivate it.

1. Blocked/ Unblocked Manually
 

Solution
You can also temporarily block or unblock your card by contacting your nearest bank branch or by calling toll-free on +44 7831 065557. Alternatively, go to the "Cards" tab under the "Accounts" section of the Metra Trust mobile banking app. Choose the debit card you wish to unblock and select the Unblock option.

2. Card expiry

The expiry date mentioned in your Debit Card is not used only for authentication. Your Debit Card will cease to work once it has reached its expiry date.

Solution: If your card is blocked because it has reached its expiry date, you can expect to receive a new card from the bank soon. It is usually an automatic process, and you need not make any requests. But if you do not receive the new card, you may contact the bank and ask for an update. Alternatively, you could proactively ask the bank when your card is nearing expiry to ensure you are not left with no Debit Card for some days.

If your Metra Trust Debit Card has been blocked, there are several ways to unblock it and regain access to your account:

1. Customer Care: Contact Metra Trust customer care through the mobile app or by phone if the card remains blocked after a day.

2. Mobile/Internet Banking: Log in to your Metra Trust mobile or internet banking portal, go to the cards control section, select the card, and unblock the desired transaction type.

3. Card Expiry: If the card is blocked due to expiry, a new card will be issued automatically. Contact the customer care if you do not receive the new card.

4. Fraudulent Transactions: In case of a block due to suspicious transactions, the bank may contact you. If the transactions are unrecognized, you may need to file a police report, and the bank will issue a new card.

For specific steps and guidance, always refer to the official Metra Trust resources or customer service for assistance

As a savings account holder in Metra Trust, you get a Debit Card that not only provides you enhanced security but also a range benefits such as high shopping limits of up to ₹6 lakhs and withdrawal limits of up to ₹2 lakhs, personal accident cover of up to ₹35 lakhs, and lost card liability of up to ₹6 lakhs* to secure you from unforeseen events (*Some Services are available on 25k AMB Savings Account Variant only).

In addition, you also enjoy complimentary lounge access at domestic airports once every quarter. Metra Trust savings account are designed to meet your dynamic requirements with Zero Fee Banking on commonly used savings account services and one of the highest interest rates in the industry with monthly interest payout facility to grow your savings rapidly.

Blocked transaction type
 

Sometimes, your card may be blocked for certain types of transactions. For instance, banks will have international transactions blocked on your card by default to avoid frauds and scams. You may unblock it using the net or mobile banking. Follow these steps to do so.

• Log in to your bank's mobile or internet banking portal.
• Go to the cards control section. It may be different for different banks. You may call your bank's customer care if you find it confusing.
• Select the card and unblock the type of transaction you want. You may also set limits for each kind of transaction. Alternately, you could contact the bank directly and take their help.

Banks take proactive steps and block your Debit Card on occasions to help protect your money. Ensure you do your part by never sharing Debit Card information with anyone, including the bank officials.

Disclaimer

The contents of this article/infographic/picture/video are meant solely for information purposes. The contents are generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. The information is subject to updation, completion, revision, verification and amendment and the same may change materially. The information is not intended for distribution or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject Metra Trust or its affiliates to any licensing or registration requirements. Metra Trust shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information mentioned. Please consult your financial advisor before making any financial decision.