As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on +44 7831 065557 or visit the nearest Metra Trust branch for further queries.
Activate your Credit Card within minutes and enjoy unlimited benefits
FIRSTAP is a contactless Debit Card in a sticker form factor. It supports Contactless POS & online (ecom) transactions. It comes as an accessory that can be conveniently affixed on any suitable devices to perform contactless transactions with just a Tap & Payment.Read More
Make contactless payments up to ₹5000 with just a tap and use PIN for transactions above ₹5000. You can change the daily/per transaction limits by logging in to our NetBanking/Mobile app.
Personal Accident Insurance
Avail Accidental Death or Permanent Disability Insurance cover due to accident with your FIRSTAP sticker
To check out offers available on your FIRSTAP sticker and to get discounts on your favourite brands, click here.
Concierge Service
Enjoy special concierge service on your FIRSTAP Sticker. Available 24/7, this service can be availed by calling our toll-free number – 1800-26-RUPAY (78729). Find out more about our services below:
Only a facilitating service is provided to the cardholder and does not advocate the service provider or services from its merchants/vendors.
Concierge service can be availed in English or Hindi by calling the toll-free number – 1800-26-RUPAY (78729).
Most of the services are chargeable, and the service provider shall communicate costs at the time of placing the request. The cardholder needs to bear the cost of the service, and any other cost incurred to mobilise or facilitate the service.
The cardholder can use the above services multiple times.
Other services can be availed such as:
Investment Consultancy – Real Estate, Mutual Funds, Equity, Debts, F&O’s
Insurance Consultancy – Life Insurance, General Insurance, Health Insurance
Airport Lounge Access
Perks of holding a lounge access Debit Card is the premium experience it offers. With our free airport lounge access Debit Cards, you can step into any of our partner lounges once- half yearly (six months). You can even bring more guests at an additional cost. Services in your free lounge access Debit Card include – fax, internet and Wi-Fi services, available at the discretion of each lounge operator
Card Tokenisation or Card on File Tokenisation (COFT) is one more step towards securing customer’s card details stored on merchant platforms (website or apps). As per regulator guidelines, merchants are instructed not to store details like card number, CVV & expiry date and should opt for card tokenization. In case customer doesn’t opt for card Tokenisation, cardholder will be required to input details like card number, CVV and expiry date on every instance
What are the different transaction limit options available to set on my FIRSTAP Sticker?
You can set your transaction limit for Purchases and Online by logging into your NetBanking or through Mobile application. Refer below table for limits:
Daily Purchases
Contactless (Tap & Pay)
Rs. 1,00,000
Rs. 5,000
What is a contactless transaction?
It is a faster mode of payment that can be done with just TAP & PAY. Customer needs to TAP the card on the POS machine in order to PAY, instead of a swipe or dip.
How to identify if a Debit Card is enabled with contactless payments?
Customer needs to look for this symbol on their Debit Card. This symbol represents contactless.
How to enable contactless option in order to do transactions?
Contactless flag can be enabled through IB/MB under Card section > Manage limit > Enable contactless flag and set the limit
Note: As per RBI card security guidelines, contactless option goes in disabled mode. Customer needs to activate the same.
How to use it?
Customer can use their RuPay Debit Card at a POS machine where a contactless symbol is displayed or contactless transactions are accepted.
How to identify if POS terminal at merchant end accepts contactless payments?
Customer need to look for contactless symbol at POS terminal in merchant outlet and ask the merchant to pay using Tap & Pay.
How to identify if FIRSTAP Sticker accepts contactless payments?
Fast forward icon along with contactless symbol present on Sticker represents that Sticker accepts contactless POS transactions.
Follow below steps to activate your FIRSTAP Sticker from Mobile Banking/Internet Banking
Step 1
Log in into Internet Banking or Mobile Banking
Step 2
Click on Accounts->Select Cards -> Click on FIRSTAP
Step 3
Select “Activate Card” to set PIN
How to manage FIRSTAP Sticker?
Follow below steps to manage transaction flag, set limit and block the FIRSTAP Sticker
Step 1
Log in into Internet Banking or Mobile Banking
Step 2
Click on Accounts->Select Cards -> Click on FIRSTAP
Step 3
Select Manage
a. To enable/disable Contactless or Online transaction flag
b. To set limit
Step 4
Option available to Temporary Block or Permanent Block
How to use it?
01
Contactless
Look for Contactless symbol or for the purpose of payment at POS terminal (merchant outlet)
02
Tap & Hold
Tap the Sticker and hold it for few seconds till the device prompts you to remove the FIRSTAP Sticker at the POS terminal.
03
Tap & Pay:
TAP FIRSTAP on contactless POS device to perform transactions
04
For Online purchase, enter the card number, CVV & expiry date generated against the wearable issued. These can also be viewed on the Internet Banking/Mobile Banking page
Frequently Asked Questions
What is FIRSTAP Sticker?
FIRSTAP Sticker based Debit Card is a contactless form factor which support transactions such as POS/ECOM (online) at any merchant outlet. It comes as an accessory that customer can conveniently carry/wear to perform contactless transactions at different merchant stores.
How does it work?
Customer can affix the FIRSTAP Sticker on any suitable device such as back of mobile, ID Card, tablet & etc. and carry it conveniently to use it for the purpose of payments on contactless POS (Tap & Pay) merchants and for online payments.
How to activate it?
Follow below process in order to activate your FIRSTAP Sticker:
Login into Mobile Banking application or Internet Banking
Goto Accounts & select Cards
Click on “FIRSTAP” tile
Select ‘Activate Card’
Once Pin is generated, your FIRSTAP Sticker gets activated. Set your limits and can use it for day to day transactions
How can I setup my transaction limits?
Follow below steps to setup transaction limits:
Login into Mobile Banking application or Internet Banking
Goto Accounts & select Cards
Click on “FIRSTAP” tile
Select “’Manage” transactions to enable or disable Contactless & POS/Online and set limits
What type of transactions can be done using FIRSTAP Sticker?
Type of transactions
Details
Contactless POS transactions
At POS merchants, with just Tap & Pay transaction can be done
Note: Check if the POS terminal accepts contactless transactions
Online transactions
Secure your card details on merchant website or application, or enter your card details for the purpose of transactions
6. What to do in case my FIRSTAP Sticker is lost or any fraud transaction is observed?
In case of loss or any fraudulent transaction observed either block the sticker or call on customer care for any assistance:
Login Internet Banking or Mobile Banking application
Click on “Accounts” and goto “Cards”
Select FIRSTAP option
Select Permanent Block in order to block your card
Or please call Metra Trust customer care on +44 7831 065557
Where can I see my card details?
Login Internet Banking or Mobile Banking application
Click on “Accounts” and select “Cards”
Click on FIRSTAP and select click for card details
An OTP will get generated, enter the same and card details will be visible
Can I secure my card or tokenise my card details for online/e-commerce payments?
Yes, for online payments card can be secured
How can I re-issue my FIRSTAP Sticker?
Please call on customer care no. +447831065557
How to identify if POS terminal at merchant end accepts Contactless payments?
Customer need to look for Contactless symbol at POS terminal in merchant outlet or ask the merchant if POS terminal accepts Tap & Pay.
How to identify if FIRSTAP Sticker accepts Contactless payments?
Customer needs to look for this symbol Fast forward icon along with contactless symbol present on Sticker represents that Sticker accepts Contactless POS transactions
What are the different transaction limit option available to set on my FIRSTAP Stickers?
You can set your transaction limit for Purchases and Online by logging into your net banking or through mobile application. Refer below table for limits:
Contactless (Tap & Pay)
Rs. 5,000
What is Contactless Transaction?
It is a faster mode of payment that can be done with just TAP & PAY. Customer needs to TAP the card on the POS machine in order to PAY, instead of a swipe or dip.
How to identify if Debit Card accepts Contactless payments?
Customer needs to look for this symbol on their Debit Card. This symbol represents Contactless.
How to enable Contactless option in order to do transactions?
Contactless flag can be enabled through IB/MB under Card section > Manage limit > Enable contactless flag and set the limit
Note: As per RBI card security guidelines, Contactless option goes in disabled mode. Customer needs to activate the same.
In case customer has a regular Debit Card and FIRTAP Sticker as well, Insurance will be applicable on both cards?
Customer can available insurance on any one Debit Card.
FIRSTAP Sticker is it linked to my account or any wallet or existing Debit Card?
FIRSTAP Sticker issued is linked to customers primary account, same can be checked under goto Accountsà Goto Cards à Select FIRSTAP à Scroll up to view Linked account
Is FIRSTAP sticker issuance chargeable?
Yes, the charge is 99+GST which is one-time issuance fees. Same will be applicable if customer applies for re-issuance or renewal.
Note: This will be charged to customers, in the next month from the date of issuance
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this symbol on their Debit Card. This symbol represents contactless.
