Current Accounts Related Customer Service FAQs

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What is the average monthly balance required to be maintained in the Metra Trust current account?

In order to retain the features of current account, you must maintain the minimum account balance as mentioned in the table below:

What are the modes through which one can track their Metra Trust Current Account?

You can track your Metra Trust Current Account through the following modes:

View and transact through Internet Banking & Mobile Banking
24/7 Banker on Call
Monthly email statements sent to the registered email address
Alerts through email and SMS

When will I receive the welcome kit including the cheque book for my recently opened current account?

To check the status of your welcome kit, please call on our 24/7 toll-free number or track the AWB sent via SMS to your registered mobile number. Please note: The TAT for receiving the chequebook is 3-7 working days

My account welcome kit status for my current account is reflecting delivered but I have not received, what do I do?

Please call on our 24/7 toll-free number: 1800-10-888 to block the debit card and chequebook. Alternatively, you may login to your Internet Banking/Mobile Banking account and block the debit card/chequebook.

What is the process to add an account holder in my existing account for my Current account?

You need to visit the branch with the relevant document as per constitution. Branch staff will guide you the process as per modification of mandate holder or Authorized signatory.

How can I upgrade my current account variant?

You can visit the branch for urgrading your current account variant. You need to fill the requisite details in the Account conversion form & submit the duly filled form along with SOC of applied variant.