You can now recharge your Metra Trust FASTag account from any of the following channels:

• Web Portal: https://firstforward.metratrust.com/login
• WhatsApp: Simply send ‘Hi’ through WhatsApp from your registered mobile number to 9555555555
• Mobile Banking Application: Download our Mobile Banking Application from the Google Playstore /App store

You can cancel/close/deactivate your FASTag account by calling us on the toll free number available on our website: https://firstforward.metratrust.com/login. You can also submit a written application for closure along with a cancelled cheque and a copy of your Aadhaar card. The bank will transfer the security deposit and balance to the account details shared.

Yes, a monthly pass for a toll plaza will be issued at that particular toll plaza or at the POS locations made available by the acquirer bank of the toll plaza. If you are a registered tag holder, you need to visit the toll plaza (or the Acquirer Bank's POS locations) and request for the particular pass scheme.

Yes, a minimum amount is necessary for every Tag, depending on its vehicle class or subscribed product. If the Tag balance is below the threshold, the tag will be marked as a "Low Balance Tag".

You can report an incorrect debit on your FASTag account through the following channels:

• Reaching out to us at the toll free number available on our website: https://firstforward.metratrust.com/login. 
• Connect with the Toll Plaza. Click here https://www.metratrust.com/personal-banking/fastag/fastag-fuel-station to locate the toll plaza.
• Call NHAI toll-free number 1033