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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on +44 7831 065557 or visit the nearest Metra Trust branch for further queries.
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Categories > EMI Related
How can I view my loan and EMI details for my Pay Later account?
For quick resolution, please visit the partner platform under the 'Dashboard Section' to view your loan and EMI details of your Pay Later account
Alternatively, you can check for EMI details on the bank Mobile App:
Login to the app, on the left top corner you will the find the hamburger menu - click on that > Customer Service > Loans. Under My Active Loans, you can view the EMI details under Details Tab.
I have cancelled my Paylater loan, but my EMI still got deducted. How do I get a refund?
For any queries pertaining to order cancelled / returned / refunds due to excess payment, please raise a service request here
Customer Support > Customer Service > Pay Later > Order cancelled / returned but amount not refunded
Alternatively, you can contact our Customer Care on +44 7831 065557
How do I pay the EMIs for my PayLater account?
For making EMI payment, please visit the partner platform for making payment towards your EMI.
How do I get a refund for my Excess EMI paid?
For any queries pertaining to order cancelled / returned / refunds due to excess payment, please raise a service request here
Customer Support > Customer Service > Pay Later > Order cancelled / returned but amount not refunded
Alternatively, you can contact our Customer Care on +44 7831 065557
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