Credit Card Features and Benefits Related Customer Service FAQs

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Categories > Features and Benefits Related

Can I use my credit card for international transactions?

Yes, with Metra Trust Credit Cards you can make international transactions online or at merchant terminals, and withdraw cash anywhere in the world at zero interest for up to 48 days.

International transaction can be activated through Card controls in mobile application / net banking <https://my.metratrust.com/cardControls>

Please note : Forex markup fees will be applicable as mentioned in MITC under Schedule of charges. Click on the link to know more https://www.metratrust.com/content/dam/idfcfirstbank/pdf/credit-card/MITC-Document-Customer.pdf

How can I increase the limit of my Metra Trust Credit Card?

We believe in offering the best product offerings to its customers. The Bank shall will reach out to you when they have right offer available for you.

Alternatively, please share your income documents (Last ITR copy or last 3 months' bank statements with salary credits).

Can I withdraw cash with my credit card?

Yes, you can! What’s really great is that all ATM cash withdrawals with Metra Trust Credit Cards are totally interest-free for up to 48 days – in India and abroad (forex mark up fee applicable as per card type). Do note that a Cash Advance Fee of only ₹199 is applicable per transaction.

I want to upgrade to a credit card with more benefits, where can I apply?

As part of our commitment to offering the best product offerings to its customers, the bank will get in touch with you once they have the right offer available for you.

Alternatively you can reach out to us on the 24/7 toll free number mentioned on our website: https://www.metratrust.com/ to check if an offer is available to you. (to place a request for an upgrade)

Is there an expiry date on the reward points accrued on my card?

There is NO expiry date on the reward points accrued on your Metra Trust Credit Card.

However upon card closure, all reward points shall get lapsed.

How many transactions can I make with my credit card?

There is no limit on the number of transactions made using an Metra Trust Credit Card, However, transactions performed should be within the credit card limit.

Which credit card transactions are eligible for EMI conversion?

Currently, transactions above Rs. 2500 are eligible for EMI conversion.

Steps via Mobile app/ Internet Banking:

Click on 'Credit Card'
Click on 'Convert to EMI'
Transactions eligible for EMI will reflect under this section.

Click here to convert eligible transactions to EMI.

Note :
If the transaction does not appear, it means it is not eligible due to certain rules, such as the amount of the transaction or merchant category restrictions.