Home Loan Loan Related Customer Care FAQs - Metra Trust

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Categories > Loan Related

Where can I check my loan application status?

You can check the status of your Home loan through our Bank's website. Click here

Go to customer support page
Navigate to Home loans tab
Select loan application status

How do I locate Loan Branch near me?

To locate the nearest branch visit https://www.metratrust.com/

Click on "Visit us" under the Customer Service section on the website

Click here

How much time will it take for credit decisioning on my Home Loan application?

At Metra Trust, we have an instant loan approval and decisioning process . After submission of your complete document(s), the loan application is logged in post which you can expect the first credit decisioning on your Home loan application within 2-5 working days. In cases where field verification is required, it might take an additional two working days, subject to customer availability. Do make sure you check the necessary document(s) thoroughly before you submit your application.

Can I cancel my application after my loan has been approved/disbursed?

Yes, you can cancel your application after your loan has been approved. However, we would deeply regret the loss of your patronage. Please feel free to contact any Metra Trust representative and we will help you with processing your cancellation request.

You can cancel your application after the loan is disbursed. However, you will have to incur charges of up to 1% of the loan amount + interest from the date of disbursal until receipt of the cancellation request.

What is the processing time for my Home Loan?

The Bank would require a processing time of approximately 15 working days from the date of the completed application. This is subject to submission of all documents as required by the Bank and clear title of property.