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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on +44 7831 065557 or visit the nearest Metra Trust branch for further queries.
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FAQs
How do I download my loan repayment schedule?
You can download your loan account statement from our Net / Mobile banking app -
- Login to the Net / Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on documents
- From the available documents, select "Repayment schedule" option and download.
How do I download my Loan account statement?
You can download your loan account statement from our Net/Mobile banking app -
- Login to the Net/Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on documents
- From the available documents, select Account statement and download.
How do I make overdue payments of my Loan?
You can pay your EMI and overdue payments, if any, through the below mentioned channels -
Customer Portal: click here
- Go to customer support page
- Navigate to Home loans tab
- Select loan "Pay EMI"
Mobile/Net-banking:
- Login to the Net / Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on Pay EMI
Can I make a pre-payment / part-payment for my loan?
Yes, you can make pre-payment to the loan. By default, part pre-payments impact the tenure. For reduced EMI, you will have to place a formal request through any of our service channels, immediately after making the payment.
Customers can pay through Cheque/DD at their nearest branch. To locate the nearest branch, click here Find Nearest Branch
What is the EMI date offered by Metra Trust for Home loans?
Dear customer, the EMI payment dates offered for Home loans is 3rd and 5th of every month.
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Dear team, I am happy to share my feedback towards the service received from Madhavi garu. She is good and very fast. The service was comfortable I visited the branch to close my two wheeler loan, she explained the ways to close the loan in simple manner. Excellent customer service! SAIDULU NUKALA 9 January 2024
I am writing to express my sincere appreciation. I am grateful to advice and guidance you have given me along the way. Thank you again and I hope you have a great weekend. 🙏🙏 Mrs MALA KULDEEP 5 January 2024
Thank you for your response, As it stands the matter is resolved after the escalation desk clarified a lot of things which I was not aware off. I am satisfied with the response of the desk, Thank you once again. KANWALJIT SINGH ANAND HUF 3 January 2024
Dear Team, I am happy to share that Mr Jatin Rajput has given me the excellent service, He has disbursed the loan instantly also opened the ac in very less time. I am very happy with Metra Trust service. JEETENDRA THAKUR 1 January 2024
Dear Metra Trust Team, Thank you so much for your prompt feedback and action. I am extremely thankful to those team members who helped to get my debit cards. Please keep the spirit high. Thanks & Regards Mr. RAJ GAURAV SINGH 30 December 2023
