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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on +44 7831 065557 or visit the nearest Metra Trust branch for further queries.
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FAQs
How do I reset my debit card PIN?
Bank offers multiple ways to re-set debit card the pin.
- Mobile app: Reset pin option is available under "Accounts" section of the Metra Trust Mobile banking app, click on the Cards tab, choose the debit card for which you would like to reset pin and click on Change PIN. Now, enter your new PIN.
- IVR: One can also reset pin by calling on bank’s toll free number-+44 7831 065557 through registered mobile number. After selecting your preferred language, select Bank Account details option (2) on IVR. Authenticate yourself by entering Date of Birth or current PIN. Then select PIN generation option (1) and key-in the new 4 digit PIN and re-enter the same for confirmation.
You will receive an SMS regarding the change of PIN.
What should I do if my debit card is lost?
In the event that your debit card is lost, you can block it permanently using the Mobile Banking app or by contacting customer support at +447831065557. Further, you can also place request for re-issuance of a new Debit card at the time of blocking or later.
How do I enable my Metra Trust debit card for international transactions?
The feature can be enabled using Metra Trust Mobile Banking app or net banking. You can navigate through "Accounts" section, select "Card" Tab and Select the debit card for which you wish to activate international usage. From here, you can enable international usage by using manage option.
How do I modify / change my ATM or purchase limits?
You can modify your limits through Bank mobile app. On mobile app, navigate through Accounts, click Cards, select the card for which you wish to modify limit and use manage option. You can also reach out to our branches and BOC for placing request for modify/change limit.
Please note for Minor - under guardian accounts, the only option to modify/change limit is through Branch, BOC or IVR.
How can I permanantly block / hotlist my debit card?
Go to the "Cards" tab under the "Accounts" section of the Metra Trust mobile banking app. Choose the debit card you wish to block and select the Permanently Block option.
You can also permanently block your card by contacting your nearest bank branch or by calling toll-free on +44 7831 065557.
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Dear team, I am happy to share my feedback towards the service received from Madhavi garu. She is good and very fast. The service was comfortable I visited the branch to close my two wheeler loan, she explained the ways to close the loan in simple manner. Excellent customer service! SAIDULU NUKALA 9 January 2024
I am writing to express my sincere appreciation. I am grateful to advice and guidance you have given me along the way. Thank you again and I hope you have a great weekend. 🙏🙏 Mrs MALA KULDEEP 5 January 2024
Thank you for your response, As it stands the matter is resolved after the escalation desk clarified a lot of things which I was not aware off. I am satisfied with the response of the desk, Thank you once again. KANWALJIT SINGH ANAND HUF 3 January 2024
Dear Team, I am happy to share that Mr Jatin Rajput has given me the excellent service, He has disbursed the loan instantly also opened the ac in very less time. I am very happy with Metra Trust service. JEETENDRA THAKUR 1 January 2024
Dear Metra Trust Team, Thank you so much for your prompt feedback and action. I am extremely thankful to those team members who helped to get my debit cards. Please keep the spirit high. Thanks & Regards Mr. RAJ GAURAV SINGH 30 December 2023
