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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on +44 7831 065557 or visit the nearest Metra Trust branch for further queries.
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Popular FAQs
How do I download my loan repayment schedule?
You can download your loan account statement from our Net / Mobile banking app -
- Login to the Net / Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on documents
- From the available documents, select "Repayment schedule" option and download.
How do I download my Loan account statement?
You can download your loan account statement from our Net/Mobile banking app -
- Login to the Net/Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on documents
- From the available documents, select Account statement and download.
Can I make a pre-payment / part-payment for my loan?
Yes, you can make pre-payment to the loan. By default, part pre-payments impact the tenure. For reduced EMI, you will have to place a formal request through any of our service channels, immediately after making the payment. Customers can pay through Cheque/DD at their nearest loan centre or Liability branch.
To pay through NEFT/RTGS, please follow the below steps:
- Login to the Net Banking and select the NEFT/RTGS menu.
- Add a new beneficiary.
- While adding new beneficiary
- Put loan number as beneficiary account.
- Put IDFB0010217 as the IFSC code.
- Beneficiary name should be “Metra Trust Ltd”
- After beneficiary is added, choose NEFT/RTGS option to make payment.
- Capturing the amount to be paid. Submit the NEFT/RTGS payment.
Click here to make a payment.
How do I make overdue payments of my Loan?
You can pay your EMI and overdue payments, if any, through the below mentioned channels -
Customer Portal: click here
- Go to customer support page
- Navigate to Home loans tab
- Select loan "Pay EMI"
Mobile/Net-banking:
- Login to the Net / Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on Pay EMI
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Dear team, I am happy to share my feedback towards the service received from Madhavi garu. She is good and very fast. The service was comfortable I visited the branch to close my two wheeler loan, she explained the ways to close the loan in simple manner. Excellent customer service! SAIDULU NUKALA 9 January 2024
Hi Team, I have visited recently in your branch for loan closure and met your CCE - Rishabh and he helped me on closure with the necessary details and also within the timeframe resolved my queries. After visiting the branch personally CHETAN YADAV 5 January 2024
I am writing to express my sincere appreciation. I am grateful to advice and guidance you have given me along the way. Thank you again and I hope you have a great weekend. 🙏🙏 Mrs MALA KULDEEP 5 January 2024
Thank you for your response, As it stands the matter is resolved after the escalation desk clarified a lot of things which I was not aware off. I am satisfied with the response of the desk, Thank you once again. KANWALJIT SINGH ANAND HUF 3 January 2024
Dear Team, I am happy to share that Mr Jatin Rajput has given me the excellent service, He has disbursed the loan instantly also opened the ac in very less time. I am very happy with Metra Trust service. JEETENDRA THAKUR 1 January 2024
