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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on +44 7831 065557 or visit the nearest Metra Trust branch for further queries.
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Popular FAQs
How do I redeem my rewards points?
Reward points can be redeemed against products at the bank's online shopping portal, as Airmiles or in cash value to reduce your amount due. The redemption value of points to Rupees will vary depending on the exchange category.
How do I change my address?
Step 1 -Please visit the nearest Metra Trust Branch.
Step 2 -Please carry along any one of the officially valid documents [OVD] - Passport, Driving License, Voter ID, Job Card issued by NREGA, Letter issued by National Population, Register Aadhaar card / E-Aadhaar with you.
Step 3 -The representative will submit the request on your behalf and the details will be changed in 48 hours.
CLICK HERE to locate the nearest Metra Trust branch.
How do I download my Loan Interest Certificate?
Step 1 -Log in to NetBanking/Mobile Banking and tap on the ‘Loans’ section on the dashboard.
Step 2 -Select the loan and click on the 'Documents' text mentioned.
Step 3 -From the detailed list of documents, select the ‘Interest Certificate’ option.
It’s done! The file will be downloaded on the device.
CLICK HERE for pictorial view.
How can I check my Loan ECS details?
Step 1 -Log in to your NetBanking/Mobile Banking and click on ‘Loans’.
Step 2 -Select the ‘Loan’ option.
Step 3 -Scroll down on the dashboard to find the ECS details.
CLICK HERE for pictorial view.
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Hello Team, As a very pleased customer, I am delighted to provide feedback. Nilutpal assisted me.May God bless him. He genuinely answered my questions regarding my two credit cards 💳. I am very happy. He made my day... Najma Feroz Khan 22 September 2024
I'm immensely happy to put on record my sincere appreciation for Mr John, Senior Executive, Customer Care, for taking cognizance of my complaint in right spirit and expediting issuance of Credit Card in 24 hours' time. Great... Raj Sinha 18 September 2024
Dear Metra Trust Credit Card Support Team, I am pleased to inform you that Mr. Banerjee has been incredibly helpful in resolving the matter. He listened to my concerns with empathy, clarified everything, and assured me that appropriate... Arindam Shukla 13 September 2024
Dear Team, I am writing to express my sincere appreciation for the outstanding assistance provided by Ichha Singh in relation to my recent FASTag query. Ichha was incredibly helpful throughout the process. She displayed a high level of professionalism, patience, and efficiency, ensuring that my concerns were addressed promptly... Rohit Dudeja 11 September 2024
Hi, I hope this message finds you well. I am writing to express my sincere gratitude for the exceptional work you’ve done on Billing and payment. Your dedication, attention to detail, and commitment to excellence have not gone unnoticed.Your efforts have made a significant impact on my belief in IDFC.... Sanjay Verma 08 September 2024
IDFCFIRSTBank Big thanks to Aastha from the Social Media team for understanding my issue with the address change and making sure my Metra TrustMayura Credit Card arrived at my new address. Her dedication and efficiency make her a true asset for Metra Trust team! #CustomerService #IDFCFIRSTBank... Saurabh Swarup Goswami 24 August 2024
I wanted to mention that the whole NOC procedure was very smooth. Miss Aratiben guided me through the process very well and the NOC was generated quickly. She has excellent customer service abilities, and I would appreciate her reliability and speed of work.... Sayantan Rupak Sengupta 06 August 2024
Huge thanks to @IDFCFIRSTBank for solving my issue within an hour and delivering my debit card in just 72 hours! Exceptional service and support. I highly recommend other startup leaders consider opening a current account with... Prasad Sunil Gawali 04 August 2024
